User Interaction Settings control what the user sees and what options they have for interacting with patching notifications and required reboots. These settings use either Toast notifications or Popup notifications. A User Interaction configuration may use the same settings for all urgencies or use them separately for individual urgency settings (Low, Normal, High, and Critical).
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Select
User Interaction Settings in the left navigation menu of the Patch Dashboard, and then select Show All.
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Select the Name of an existing template to open it. This example uses the Deployment & Reboot – 1 Hour Warning (Anytime)(Toast) template.
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Save the template with a new name:
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Scroll down to User Interaction Settings in an open User Interaction Settings template:
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When working from an existing template, these settings reflect the needs of the template you chose to modify. With Apply to All Urgencies enabled, you have the option to create a single set of urgency settings that apply to all urgency levels (Low, Normal, High, and Critical).
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When working from a new template, these settings reflect the default settings for a new User Interaction Settings template ( + New). With Apply to All Urgencies disabled, you have options to create urgency settings for each level.
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Select the Apply to All Urgencies toggle to enable or disable setting urgencies for all levels:
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Each setting, including Apply to All Urgencies, uses the same template layout and fields.
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This example uses the Apply to All Urgencies setting. The example below shows all settings disabled.
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Select the toggle for Notify User Before Installation enable user notification when a deployment begins:
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Set the Notification Suppression Duration to the number of Days, Hours, Minutes, or Seconds before the user receives another notification.
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For example, if the user sees and chooses 5 minutes, the client waits 5 minutes before allowing another deployment notification to pop up.
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When set to zero (0), the user does not receive any delay options.
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Enter Notification Text in the text box. The user sees this text when the notification arrives on their device.
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Next, see Reboot Notification Settings.
The Reboot Notification Settings in a User Interaction Settings dialog provides choices to Suppress Reboots and to Notify User Before Reboot.
Suppress Reboots: Enabling Suppress Reboots means that system automated reboots do not occur. Users must reboot their devices at their own discretion to complete patch deployments. Failure to reboot may prevent a deployment to that device. Use caution when suppressing reboots.
Notify User Before Reboot: Enabling Notify User Before Reboot allows you to customize user notifications when a deployment requires a device reboot. Configuration options for administrators include the following:
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Prevent users from dismissing notifications.
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Schedule reboot only during maintenance windows.
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Customize reboot deadline and postponement options (Days, Hour, Minutes, Seconds).
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Prevent or allow snooze duration and customization.
With Notify User Before Reboot enabled, you may set other conditions related to the reboot. These include notification dismissal, rebooting during maintenance window, and reboot deadline.
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Select the Perform Reboot Only During Maintenance Window toggle to enable or disable reboot during the maintenance window established in the Business Unit that includes the device:
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Enable to reboot only during the maintenance window.
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Disable to allow reboot at any time.
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Select the Prevent Notification Dismissal toggle to enable or disable whether the client device user may dismiss the notification:
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Enable to prevent the user from dismissing the notification.
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Disable to allow the user to dismiss the notification.
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Enter the number of Days, Hours, Minutes, or Seconds to set the Reboot Deadline.
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These entries define the amount of time that may pass before the system forces the reboot to occur.
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If zero, OneSite Patch provides no warning to the user.
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When defining User Interaction Settings, OneSite Patch provides several configuration choices that define how a user interacts with reboot notifications and snooze settings. With Allow Snooze enabled, the user receives notification of a required reboot and may snooze the notification. This does not change the reboot deadline. Rather, it allows the user to snooze the notification for a set period of time that does not exceed the Reboot Deadline.
Administrators set the parameters of the user interaction by setting maximum snooze duration times, snooze reminders, and snooze durations. You may customize all snooze option settings to timing that meet your requirements.
Snooze Duration settings default to the default settings shown below. If you do not specify a snooze duration (all settings 0), the default settings apply. The combination of default settings for Snooze Duration will not exceed the Maximum Snooze Duration setting. For example, setting the maximum duration to 30 minutes, limits the end user choices for snooze options to 5 minutes or 15 minutes.
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4 hours
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2 hours
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1 hour
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15 minutes
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5 minutes
Customize user interactions with reboot notifications by allowing snooze, and then setting snooze durations and snooze reminders. For details about default settings and limitations, see Managing Snooze Settings.
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Select the toggle for Allow Snooze to enable or disable snooze options.
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When enabled, you may define the timing of user interactions reboot notifications.
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When disabled, the user receives no notification.
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Define the Snooze settings:
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Maximum Snooze Duration: This is the maximum amount of time the user may snooze the reboot.
Enter the Days, Hours, Minutes or Seconds that define the Maximum Snooze Duration (defaults to 8 hours).
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Snooze Reminder settings: Sets the amount of time between the notifications the user receives after the first snooze.
Enter the Days, Hours, Minutes or Seconds that define the Snooze Reminder gap (defaults to 6 hours).
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Snooze Duration. Leave settings at zero (0) to use the default settings.
Enter the Days, Hours, Minutes or Seconds that define the Snooze Duration (defaults to 4 hours, 2 hours, 1 hour, 15 minutes.
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Select +Add to create additional Snooze Duration settings. You may add up to 5 additional lines.
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Select OK on the bottom left corner to return to the User Interaction Settings workspace.
After creating and configuring or editing User Interaction Settings, you must deploy them. Otherwise, the User Interaction Settings are not available in the list of templates when you add User Interaction Settings to a Business Unit.
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Complete the User Interaction configuration (see User Interaction Settings).
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Save your changes:
Select Save & Deploy to save and deploy your configuration:
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Select Save & Deploy to save and deploy your changes.
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Select Save to save your changes without deploying. Be sure to return and Deploy the changes to make them available for use.
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