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Setting up your Tenant

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Tom Gibson
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Create a new Tenant within the Company you created, either under My Tenants on the OneSite Cloud Portal Home page or the Tenants tab of the Company page.

Create a Tenant

  1. Select + New Tenant on the Tenants tab on the Company page.

  2. Enter the desired Name and Description in the respective fields under General Settings on the Create Company Tenant Configuration dialog.

  3. Enter the desired Subdomain in the respective field. For example, cloudpatch creates the URL cloudpatch-company.adaptiva.cloud.

    Note

    The system combines the Tenant subdomain with the Company subdomain to create the Tenant portal URL. The subdomain must follow specific requirements:

    • Starts with a letter

    • Lowercase alphanumeric

    • Between 1-30 characters

  4. Configure the Creation Settings using the following steps:

    1. Select Browse next to Initial Administrators.

    2. Select the desired Administrator from the All Administrators list.

    3. Select OK to return to the Create Company Tenant Configuration dialog.

      image32.png

      The administrator appears in the Initial Administrators list under Creation Settings.

    4. (Optional) Enter a product license key into the Initial License field, and then select +Save License Key to add it to the Tenant. Add additional license keys, as necessary.

  5. Select the desired region from the Tenant Region dropdown list under Regioning.

  6. Configure the settings under Upgrades:

    image35.png

    1. Enter the desired number of hours, minutes, or seconds to load balance the upgrade of the Adaptiva Client.

    2. Set the maintenance schedule for when the Tenant may be taken offline for maintenance. A one-hour window is assigned to your Tenant. Set the schedule using the following steps:

      1. Select the day from the dropdown menu.

      2. Select image36.png, and then select the desired time from the dialog.

      3. Select the desired time zone from the dropdown menu.

        Note

        The time you select must fall between 9:00 AM - 9:00 PM US/Pacific time.

    3. Set the daily database backup time using the following steps:

      1. Select image36.png, and then select the desired time from the dialog.

      2. Select the desired time zone from the dropdown menu.

  7. Select Save at the upper-left of the Create Company Tenant Configuration dialog.

    image39.png

    Tip

    The system may take several minutes to create your Tenant. When it is ready, you will receive an email from confirming that the Tenant is available for use.

Provisioning States

A tenant appears under My Tenants with a Provisioning State icon. The following icons indicate the provisioning state of the Tenant:

  • Setup: This icon (image3.png) indicates that the system is setting up the new Tenant.

  • Active: This icon (image4.png) indicates that the Tenant is active.

  • Disabled: This icon (image5.png) indicates that the Tenant is disabled.

Connect to Your Tenant

Connect to your Tenant using the following steps:

  • Select image40.png Connect on the upper-right of the Tenant page.

    OS-Cloud-Tenant-ConnectTenant.png

    The Adaptiva Admin Portal appears.

    OS-Cloud-Portal-GotoCloud.png

    Important

    After seven days of inactivity, you will receive an email from notifying you of the inactivity. The Tenant will be disabled after being inactive for 30 days. At 90 days of inactivity, the Tenant is automatically deleted. Open a ticket with Adaptiva Support for help with enabling the Tenant before it is deleted.

Downloading the Adaptiva Client

Download the installation file (image46.png) or copy the URL (image47.png) next to the desired OS option under Tenant Client Downloads. Administrators may reset the Client Authorization token to prevent previously downloaded installers from connecting to the Adaptiva Server. Clients already installed will not be affected when resetting the Authorization token.

Tip

Replace the file name in <> with the name of the downloaded file.

Download and Install the Linux Client

  1. Select the client (centosAmd64, debianAmd64, or ubuntuAmd64) from the dropdown menu.

    image48.png

  2. Select image46.png to download the shell script to your machine.

  3. Open a Terminal window, and then run the following command to verify that <script-name.sh> is executable:

    chmod 744 <path>/<script-name.sh>

  4. Run the following command to execute the Linux Client script:

    sudo <path>/<script-name.sh>

Download and Install the macOS Client Script

  1. Select image46.png to download the shell script to your machine.

  2. Open a Terminal window, and then run the following command to verify that <script-name.sh> is executable:

    chmod 744 <path>/<script-name.sh>

  3. Run the following command to execute the macOS Client script:

    sudo <path>/<script-name.sh>

Download and Install the Windows Client

  1. Select image46.png to download the Windows installer script to your machine.

  2. Locate the <adaptiva-client-p2p-#.#.###.#-######-windows.msi> executable file on your machine, and then double-click it to execute.

  3. The Peer To Peer Client Installer Setup wizard appears.

    image49.png

  4. Select Next to initiate the setup.

    The Install, update, clean, or remove installation dialog appears:

    image50.png

  5. Select Install or Upgrade.

    The Ready to Install or Upgrade dialog appears:

    image51.png

  6. Select Install or Upgrade, and then select Finish to exit the installer setup wizard.

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