This article is intended to provide information about any planned outages for the Adaptiva Cloud Services. These services include:
- Operations Manager: http://services.adaptiva.cloud
-
Relays Servers:
NOTE: For a list of all servers that make up Adaptiva Cloud Services please see the table at the bottom of the article. The always up to date list of IP Addresses can be found here: AdaptivaCloudServicesIPAddresses.txt
- Adaptiva CDN
Outages typically fall into two categories. Scheduled and Emergency / Unplanned outages. Scheduled outages will be posted in this article at least 5 days prior to the outage.
We will also send an email to every customer who has a server registered with the Adaptiva Cloud Services. If you did not receive an email for an upcoming outage, please Submit a Request using the Adaptiva Support Portal at https://support.adaptiva.com and select the option Add Me to the Adaptiva Cloud Services Notification Email. Please provide your name and company email address.
Planned outages can last from 30 minutes to 4 hours.
As of November 2025, OpsMgr Planned Outages will occur on Wednesdays from 5pm to 6pm pacific.
During an outage of the Adaptiva Cloud Services the following may be unavailable:
- Customer Server will not be assigned a Relay Server
- Customer Server may not be able to receive the Adaptiva CDN content location. Customer Servers using Azure are not impacted.
- Internet Clients may not be able to communicate with the assigned Relay Server
- Internet Clients may not be able to download content from the Adaptiva CDN
- New Internet Clients will not be able to reach their Customer Server.
- Provisioning of a SaaS Tenant will be delayed.
Upcoming Outages
| Change Reference | Schedule Date and Time | Status |
|---|---|---|
Previous Outages
| Change Reference | Schedule Date and Time | Status |
|---|---|---|
| 973-Q2 | Wednesday, May 27, 2026, 5 - 6pm pacific | Completed |
| 971.23 | Wednesday, February 18, 2026. 5pm - 6pm pacific | Completed |
| 970.13 | Wednesday, November 19, 2025. 5pm - 6pm pacific | Completed |
| 969.1 | Thursday, September 11, 2025 | Completed |
| 966.5 | February 10, 2025 | Completed |
| 956.7.19 | July 19, 2024 at 6pm pacific | Completed |
| 964.1006 | March 18, 2024 at 6pm | Completed |
| UNPLANNED OUTAGE | Friday February 2, 2024 2:15am UTC - Friday February 2, 2024 5:00am UTC |
Resolved OpsMgr Server and Singapore Relay server had an unplanned outage. |
| UNPLANNED OUTAGE | Thursday December 21, 2023 6:54pm UTC - Friday December 22, 2023 7:30AM UTC |
Resolved OpsMgr Server Host Server had an unplanned outage at our Managed Provider. We are working on improving the resiliency of this server in 2024. |
| UNPLANNED OUTAGE |
Wednesday November 15 11:55pm - Nov 16 10:00am Pacific. Fully stabilized by Nov 16 2:15pm Pacific |
Resolved Server experienced high CPU and Network traffic. Our Server hosting provider moved all traffic to DDOS mitigation. We are working with them to better understand the impact of this mitigation. |
| 961.1045 | Sunday Sept 17, 2023 6:00pm - 8:00pm Pacific | Completed |
| UNPLANNED OUTAGE |
OpsMgr in the New York Data Center is DOWN. From our vendor: A small electrical failure occurred with one of the redundant UPS devices which began smoking and led to a small fire in the UPS room. The fire department was dispatched and the fire extinguished quickly. The fire department subsequently cut power to the datacenter and disabled the generators while they and the utility company inspected the electrical system. |
Resolved NEW IP Address is being used for Services.Adaptiva.Cloud: 15.204.223.17 |
| 961.0 | Wednesday July 5, 2023 5:00pm - 6:00pm Pacific | Completed |
| 960.78.1 | Saturday May 6, 2023 12:00pm - 2:00pm Pacific | Completed |
| 960.78.0 | Sunday April 23, 2023 12:00pm - 2:00pm Pacific | Completed |
| EMERGENCY | Thursday, April 6, 2023 7:45am - 1:30pm Pacific | Completed |
| EMERGENCY | Sunday, April 16, 2023 12:00am - 1:30am Pacific | Completed |
The following is a list of all Adaptiva Cloud Services servers.
| UNIQUEID | FQDN | Public IP Address | Data Center | Mode | Location and DESCRIPTION |
|
services.adaptiva.cloud aro01.prd.dc2.adaptiva.cloud |
108.62.116.243 | LW | OPS MGR |
Operations Manager Washington, DC USA |
|
| 8589934695079215104 | acr01.prd.dc01.adaptiva.cloud | 15.204.208.148 | OV | PROD | Vint Hill, VA, USA Cloud Relay |
| 8589934699374182400 | acr02.prd.dc02.adaptiva.cloud | 15.235.11.47 | OV | PROD | Montreal, QC, Canada Cloud Relay |
| 8589934712259084288 | acr04.prd.dc04.adaptiva.cloud | 23.82.47.200 | LW | PROD | Chicago, IL USA Cloud Relay |
| 8589934716554051584 | acr05.prd.dc05.adaptiva.cloud | 174.34.132.200 | LW | PROD | Dallas, TX USA Cloud Relay |
| 8589934720849018880 | acr06.prd.dc06.adaptiva.cloud | 15.204.85.66 | OV | PROD | Hillsboro, OR USA Cloud Relay |
| 8589934725143986176 | acr08.prd.dc08.adaptiva.cloud | 23.81.177.153 | LW | PROD | San Francisco, CA USA Cloud Relay |
| 8589934729438953472 | acr09.prd.dc09.adaptiva.cloud | 198.244.231.224 | OV | PROD | London, UK Cloud Relay |
| 8589934733733920768 | acr10.prd.dc10.adaptiva.cloud | 173.208.48.247 | LW | PROD | London, UK Cloud Relay |
| 8589934738028888064 | acr11.prd.dc11.adaptiva.cloud | 95.211.42.118 | LW | PROD | Amsterdam, NL Cloud Relay |
| 8589934742323855360 | acr12.prd.dc12.adaptiva.cloud | 57.129.18.13 | OV | PROD | Frankfurt, DE Cloud Relay |
| 8589934746618822656 | acr13.prd.dc13.adaptiva.cloud | 148.113.0.144 | OV | PROD | Mumbai, IN Cloud Relay |
| 8589934750913789952 | acr14.prd.dc14.adaptiva.cloud | 173.234.107.223 | LW | PROD | Sydney, AU Cloud Relay |
| 8589934707964116992 | acr03.prd.dc03.adaptiva.cloud | 23.81.218.79 | LW | TEST | Phoenix, AZ USA Cloud Relay |
Also included in the Adaptiva Cloud Services is the Adaptiva CDN. This service is provided by Bunny CDN Services.
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