Issue

When manually upgrading an Adaptiva Client to 9.1.965.4 or 9.1.965.9, the installation shows a failure at service startup. The message text below also appears in the Adaptiva ClientSetup.log at C:\windows\AdaptivaSetupLogs\Client.

Virtual Mode upgrade failed with an error: com.adaptiva.util.exceptions.AdaptivaException: Error Message = Failed to delete objects with className: [class com.adaptiva.patching.client.status.PatchDeploymentResultStore] and whereClause: [null], Error Code = 1 (0x1), Source Object = null
 
        at com.adaptiva.fw.simpleobjectmanager.SimpleObjectManager.deleteObjectsByQuery(SimpleObjectManager.java:605)
        at com.adaptiva.patching.client.PatchClientSetupComponent.upgrade(PatchClientSetupComponent.java:138)
        at com.adaptiva.bootstrap.Bootstrap.upgradeSetupComponents(Bootstrap.java:1783)
        at com.adaptiva.bootstrap.Bootstrap.runInstallOrUpgrade(Bootstrap.java:1236)
        at com.adaptiva.bootstrap.Bootstrap.upgradeSystem(Bootstrap.java:1670)
        at com.adaptiva.bootstrap.AdaptivaClientInstaller.upgrade(AdaptivaClientInstaller.java:256)

Cause

The upgrade did not deserialize objects in the Adaptiva Client local database, which caused a startup failure.

Solution

Upgrade to the latest Adaptiva Client release 9.1.965.12. For more information about this upgrade, see the cumulative Release Notes.